Corporate Compliance

ProHealth Care's Corporate Compliance program documents our expectations for individual and organizational conduct as well as ethical and legal business practices. The Compliance Hotline is a vital part of this program and allows anyone to report a concern.

What to report

The following are examples of concerns that should be reported. Please report all concerns, even if you are unsure whether a concern is a violation. All reports are thoroughly investigated.

Examples:

1. A pattern of incomplete or incorrrect billing or missing documentation.
2. Human resources issues such as: discrimination; unprofessional conduct exhibited by physicians, employees, contractors, etc.; harassment; or a hostile work environment.
3. Breaches of patient confidentiality, electronic or otherwise, as outlined under HIPAA.
4. IT Security issues such as: identity theft; inappropriate computer access; or password sharing.
5. Violations of ProHealth policies and procedures or laws, regulations or standards.

Reporting a concern

The Compliance Hotline is a voicemail only system. Please leave a detailed message and a phone number if you wish to receive a call back from a compliance professional.

Concerns may be reported in these ways: telephone (Compliance Hotline — 262-928-2415); email; in person; interoffice mail; or mailed via the U.S. Postal Service to:

Corporate compliance officer
ProHealth Care
N17W24100 Riverwood Drive, Suite 100
Waukesha, WI 53188

All Hotline reports are confidential.

Concerns can be reported anonymously.

Retaliation against anyone who reports a concern or participates in an investigation will not be tolerated.

Compliance and legal contacts

Corporate compliance officer — Kim Bischel, 262-928-4924, kimberly.bischel@phci.org

Chief legal officer — Bill Jackson, 262-696-0623, william.jackson@phci.org

Privacy and security contacts

HIPAA privacy officer — Samantha Teel, 262-696-0591, privacy@phci.org

Chief information security officer — Matthew Harris, 262-696-0362, matthew.harris@phci.org