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Complaint Policy

Do you have a complaint?

It is the policy of ProHealth Care and its hopsitals to promptly respond to patient and family complaints or grievances. Patients/families are encouraged to communicate with the person closest to the situation, who is in the best position to assist the patient/family in the resolution of their complaint. This should occur as soon as possible after an issue occurs. When there has not been prompt satisfactory settlement of the patient's/family's complaints, a formal oral or written grievance may be filed.

For concerns related to length of stay or perception of early discharge, contact Utilization Re-view. For concerns related to denial of insurance coverage, contact the Business Office.

At any time, the patient has the right to file a complaint.

Patient complaint regarding hospital:

Department of Health & Family Services Division of Supportive Living Bureau of Quality Assurance
1 West Wilson,
P.O. Box 2969
Madison, WI 53701-2969
608-266-0224

Or via the website at http://dhs.wisconsin.gov/bqaconsumer/healthcarecomplaints.htm

Any problems:

Joint Commission
1-800-994-6610